1. Who we are
Astragal is operated by:[FULL LEGAL COMPANY NAME]Company number: [COMPANY NUMBER]Registered address: [REGISTERED ADDRESS]Email: sales@astragaldoorsandwindows.co.ukFor the purposes of UK data protection law, we are the data controller of the personal information we collect from you.
2. Information we collect
When you submit an enquiry through our website, we may collect:- Your first and last name- Email address- Telephone number- Postcode- Property type- Information about your door and window requirements- Any additional information you choose to provide
We may also collect technical information when you visit our website, such as your IP address, browser type, device information and information about how you interact with our website.
3. How we use your information
We use the information you provide to:- Respond to your enquiry- Discuss your door and window requirements- Arrange a survey or quotation where appropriate- Provide the products and services you have requested- Communicate with you about your enquiry- Maintain records of our communications and enquiries- Improve our website, advertising and services- Comply with our legal and regulatory obligations
We will only use your personal information for purposes that are compatible with the reason it was collected.
4. Marketing communications
If you separately choose to receive marketing communications from us, we may use your contact details to send you information about Astragal, including:- Door and window services- Seasonal advice- New services- Offers and promotions- Other information that we believe may be relevant to you
You can withdraw your marketing consent at any time by contacting us or using the unsubscribe option included in our marketing communications.
We will not make receiving marketing communications a condition of submitting an enquiry.
5. Our legal basis for processing your information
Under UK data protection law, we must have a lawful basis for using your personal information. Depending on the circumstances, we may rely on:- Legitimate interests — for example, responding to and managing enquiries, providing information you have requested and managing our business.- Contract or steps prior to entering into a contract — where processing is necessary to provide a quotation, arrange services or take steps at your request before entering into a contract.- Consent — where you have specifically given us permission to use your information for a particular purpose, such as receiving marketing communications where consent is required.- Legal obligation — where we need to process information to comply with a legal or regulatory requirement.
6. Who we share your information with
We may share your personal information with trusted third-party service providers where this is necessary to operate our business and provide our services. These may include:- Website hosting providers- Customer relationship management (CRM) systems- Email and communication providers- IT and software providers- Analytics and advertising platforms- Professional advisers- Service providers involved in arranging or carrying out our services
We require relevant third parties to handle your information securely and only for appropriate purposes.
We do not sell your personal information.
7. Advertising and cookies
We may use cookies and similar technologies to understand how visitors use our website and to measure and improve our advertising.
Our website may use services such as Google Analytics or Google Tag Manager, depending on the technology currently installed on the website.
Where required by law, we will ask for your consent before using non-essential cookies or similar tracking technologies.
For more information, please see our Cookie Policy.
8. How long we keep your information
We will keep your personal information only for as long as is reasonably necessary for the purposes for which it was collected, including managing your enquiry, providing services and meeting our legal, accounting or reporting requirements.
Where you have consented to receive marketing communications, we will retain the information necessary to respect your marketing preferences and keep a record of your consent or withdrawal.
Our retention periods may vary depending on the type of information and the reason we hold it.
9. Keeping your information secure
We take reasonable technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, alteration or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
10. Your rights
Under UK data protection law, you may have rights including:- The right to access the personal information we hold about you- The right to request correction of inaccurate information- The right to request deletion of your information in certain circumstances- The right to restrict processing in certain circumstances- The right to object to certain processing- The right to data portability in certain circumstances- The right to withdraw consent where we rely on consent
You also have an absolute right to object to direct marketing.
To exercise any of these rights, please contact us using the details provided below.Email: sales@astragaldoorsandwindows.co.uk
11. International transfers
Some of our service providers may process personal information outside the UK.
Where this occurs, we will take appropriate steps to ensure that your personal information receives an adequate level of protection in accordance with applicable UK data protection law.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal requirements.
The latest version will always be published on this page.
13. Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:Astragal Doors and Windows[REGISTERED ADDRESS]Email: sales@astragaldoorsandwindows.co.ukTelephone: 0208 432 1520
You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO), if you believe your personal information has been handled unlawfully.
You can find information about making a complaint on the ICO's website.